How Epilog Laser Systems collects, uses, and protects personal and operational information on epiloglasersystems.com and throughout our service lifecycle.
Last updated: 2026-01-15. This policy applies to epiloglasersystems.com, inquiry submissions, service portal interactions, and downloads of our engineering briefs.
When you request a spec sheet, open a service case, or subscribe to engineering notes, we collect: name, company, business email, country, system of interest, application context, and (optionally) a material description. Service portal accounts additionally store serial numbers, maintenance records, and firmware revision history.
When you browse the site, we collect: IP address, device type, referring URL, pages viewed, and approximate session duration. We do not deploy advertising trackers; analytics are limited to Google Analytics 4 with IP anonymization enabled.
We use contact data exclusively to respond to inquiries, ship quoted machines, deliver spec sheets, and support your Epilog laser system throughout its operational life. Service case data is retained to enable accurate serial-number-based troubleshooting and to fulfil warranty obligations.
We do not sell or rent personal information. We do not share contact data with marketing aggregators or third-party advertising networks.
We use essential cookies for session management on the inquiry form and optional analytics cookies to understand how the site is used. A cookie banner allows you to decline non-essential cookies. Our analytics is limited to Google Analytics 4 with IP anonymization; no behavioural advertising networks are embedded.
Inquiry records are retained for 36 months unless purchase activity extends the retention period. Service records associated with an Epilog serial number are retained for the operational life of the machine (typically 10–15 years) because they constitute part of the maintenance audit trail. Anonymized analytics are retained for 14 months.
If you are located in the EU/EEA, United Kingdom, California, or a jurisdiction with equivalent data-protection law, you may request access, correction, deletion, or portability of your personal information by emailing [email protected]. We will respond within 30 days.
Personal information is stored on servers with industry-standard encryption in transit (TLS 1.2+) and at rest. Access is restricted to authorized sales, support, and engineering staff under ISO 9001-governed procedures. No method of transmission is perfectly secure; we encourage customers not to send confidential engineering drawings over unencrypted email.
Epilog laser systems are industrial capital equipment sold exclusively to businesses. This site is not directed to children under 16, and we do not knowingly collect information from children.
Questions about this policy or data-subject requests: [email protected], or write to the Privacy Officer, Epilog Laser Systems, 16371 Table Mountain Parkway, Golden, CO 80403, USA.